Refund Policy

This policy covers cancellation and refunds for the United States store and forms part of the Terms & Conditions. It does not waive non-waivable rights under the law of your state.

Email support@becosluxury.com with your order number to cancel before dispatch. We refund everything you paid for that order to the original payment method. After the carrier has the parcel, cancellation is not assured. If you refuse delivery and the unused goods return to us, we refund the product price. Outbound shipping is refunded when we made the error.

Unused, unopened items in original sealed packaging may be returned within 30 days of delivery. Contact us first so we can confirm eligibility. You pay return postage unless the item is damaged, defective, or incorrect.

Opened fragrance, including an opened discovery vial or gift set, cannot be returned for change of mind because of hygiene.

Contact support@becosluxury.com within 7 days of delivery with your order number and photos. We will replace the product or refund the item and the shipping you paid.

Approved refunds return to the original card or payment method. Allow 5–10 business days after we process the refund for it to appear, depending on your bank. We do not offer cash on delivery on this store, so refunds are not paid by cheque or cash.