— Customer care

Contact Us

We are here to help with orders, product questions, and anything else you need.

Customer support

For order enquiries, returns, or product recommendations, email us at support@becosluxury.com. Please include your order number if your question relates to a specific purchase.

Response times

Our team responds to most enquiries within 1–2 business days. During peak seasons, response times may be slightly longer — we appreciate your patience.

Business hours

Customer care is available Monday through Saturday, 9:00 AM – 6:00 PM (local time for your selected region). Messages received outside business hours will be answered on the next business day.

Wholesale & partnerships

For wholesale, retail partnership, or press enquiries, email support@becosluxury.com with a brief description of your request and we will connect you with the right team.