Customer care

Frequently Asked

Quick answers about orders, fragrance, discovery sets, and shopping with BECOS LUXURY.

Every BECOS fragrance is composed by master perfumers and crafted in small batches with a generous 20% concentration of premium French fragrance oils. Each bottle is hand-finished for a level of quality and longevity that stands apart from mass-produced perfumes.

Discovery sets include ten 3 ml vials of curated fragrances, letting you explore multiple scents before committing to a full-size bottle. They are ideal for gifting, travel, or finding your signature scent.

Most orders are processed within 1–2 business days. Delivery times vary by region — typically 3–7 business days domestically and 7–14 business days for international orders. You will receive tracking details once your order ships.

Unopened items in original packaging may be returned within 30 days of delivery. Opened fragrance products cannot be returned for hygiene reasons, but we are happy to help with exchanges or store credit when eligible. See our Returns & exchanges page for full details.

Store bottles upright in a cool, dry place away from direct sunlight and temperature swings. Avoid bathrooms with high humidity. Proper storage helps preserve the integrity of the fragrance oils over time.

Yes. BECOS LUXURY does not test on animals. We are committed to responsible sourcing and ethical production across our fragrance collections.

Once your order ships, you will receive an email with a tracking link. You can also view order status by signing in to your account and visiting the Orders section.

Yes. We ship to select international destinations. Shipping rates and delivery estimates are calculated at checkout based on your delivery address.