Returns & Exchanges

You may return eligible items within 30 days of delivery for a refund to your original payment method. Items must be unused, unopened, and in their original packaging with all seals intact.

Due to hygiene regulations, opened or used fragrance products cannot be returned. This includes discovery sets and gift sets where individual vials have been opened.

If you would like a different fragrance or product, contact our customer care team within 30 days of delivery. We will help arrange an exchange where stock and eligibility allow.

Exchanges for a higher-value item may require payment of the price difference. Exchanges for a lower-value item may be issued as store credit.

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or full refund at no extra cost.

Email support@becosluxury.com with your order number, the item(s) you wish to return, and the reason for the return. Our team will provide return instructions and a return authorization if your item is eligible.

Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product.